Shipping & Refunds

SHIPPING

Products are shipped within 1-14 business days. Tracking information is sent via email when order ships. Wholesale Orders do not ship free. No other promotions  (free shipping, coupons, sales) are available with wholesale orders.

International Shipments: All international customers are responsible for customs duties, import and tax charges on their purchases. We do not collect customs fees. Customers that choose DHL Worldwide are charged customs fees by DHL before they will deliver. Customs fees are also often charged if choosing to ship via USPS. Please be aware before purchasing that Nature's Ego do not collect customs fees on international purchases.

REFUNDS

We do not accept refunds due to the natural state of our products. Please contact us if there is an issue with your order such as delivery, lost package or damage. We will replace or refund damaged orders. Please take photos of damage and email them to naturesego@gmail.com for review. We will reply and resolve the issue as quickly as possible.

Missing Items

Please inspect package upon receiving to ensure that the correct items were received. Customers have 14 days from delivery date to contact us for missing items.